CANCELLATION POLICY OVERVIEW

updated 2017

THIS IS AN OVERVIEW ONLY. PLEASE REVIEW TERMS & CONDITIONS FOR ADDITIONAL POLICIES.

In these Terms and Conditions, ‘you’, ‘your’ and ‘attendee’ refers to any person(s) named on the registration form (and anyone added at a later date) and ‘we’, ‘us’ and ‘our’ refers to WhaleSpirit Sanctuary.

PRICE – Deposit and Payment

Your payment is in exchange for the accommodation(s), outlined on the website. Flight, transportation and additional services not outlined are not included.

Individual Vacation Rental – Payment:

• Must be paid in full at time of booking.

• Payment must be made on-line using PayPal, Credit Card, or wire transfer.

Retreat – Deposit and Payment:

First deposit of 25% is required at the time your reservation is confirmed.

Second deposit of 25% is required within 120 days prior to the program commencement date.

Final payment required within 30 days prior to the program commencement date.

• Payment must be made on-line using PayPal, Credit Card, or wire transfer.

CANCELLATIONS AND REFUNDS

We have the right to change our policy at any time. Any changes will be reflected on future orders not past orders.

Guarantee starts from the purchase date. Refund requests or products returned after the refund policy has expired are not subject to a refund and a refund will not be issued.

Upon a refund being processed please allow 5 to 15 business days for the transaction to post to your account. Transaction times may depend on the policies of your bank or credit card companies.

It is your responsibility, in writing (email is acceptable) to request the appropriate refund or credit.

If you have to cancel, please inform us immediately by e-mail WhaleSpiritSanctuary@gmail.com. We will respond within two (2) to four (4) business days with a confirmation letter and outline the steps to take to continue the process. If you have not heard from someone from WhaleSpirit Sanctuary within five (5) business days it is your responsibility to follow up with WhaleSpirit Sanctuary if a written confirmation from WhaleSpirit Sanctuary had not been issued to your addressing your needs and your letter.

No cancellation can be considered accepted until issue of the cancellation reference is generated. You will be issued with a cancellation reference which will be required to reference in any subsequent correspondence.

All cancellation, rescheduling and replacement charges will be based on the total cost of the WhaleSpirit Sanctuary accommodation(s). Any discount offer originally made will be void and not considered in the refund process.

The following scale of charges will apply and exceptions will be looked at on a case-by-case basis:

INDIVIDUAL RENTAL VACATION

CANCEL OF RESERVATION IS POSSIBLE within 3 days of purchase:

  75+ days prior to the start date: 5% of the total cost will be charged as an admin fee and is non-refundable.

•  61 – 74 days prior to the start date: 10% of the total cost will be charged as an admin fee and is non-refundable.

•  46 – 60 days prior to the start date: 15% of the total cost will be charged as an admin fee and is non-refundable.

•  Less than 45 days prior to the start date: 20% of the total cost will be charged as an admin fee and is non-refundable.

CANCEL OF RESERVATION IS POSSIBLE after 3 days of purchase:

•  75+ days prior to the start date: 10% of the total cost will be charged as an admin fee and is non-refundable.

•  61 – 74 days prior to the start date: 20% of the total cost will be charged as an admin fee and is non-refundable.  

•  46 – 60 days prior to the start date: 20% of the total cost will be charged as an admin fee and is non-refundable. 50% of the remaining deposit will be given as a credit towards a future stay at WhaleSpirit Sanctuary and the remainder (minus credit card/wire transfer fees will be returned.

•  Less than 45 days prior to the start date: 25% of the total cost will be charged as an admin fee and is non-refundable. If reservation can be filled, 75% of the remaining deposit will be given as a credit towards a future stay at WhaleSpirit Sanctuary and the remainder (minus credit card/wire transfer fees will be returned. If reservation cannot be filled, deposit is non-refundable.

RETREAT/EVENT RENTAL

CANCEL OF RESERVATION IS POSSIBLE within 3 days of purchase:

•  100+ days prior to the start date: 5% of the total cost will be charged as an admin fee and is non-refundable.

•  81 – 99 days prior to the start date: 10% of the total cost will be charged as an admin fee and is non-refundable.

•  61 – 80 days prior to the start date: 15% of the total cost will be charged as an admin fee and is non-refundable. 

•  Less than 60 days prior to the start date: 20% of the total cost will be charged as an admin fee and is non-refundable. 

CANCEL OF RESERVATION IS POSSIBLE after 3 days of purchase:

•  100+ days prior to the start date: 10% of the total cost will be charged as an admin fee and is non-refundable.

•  81 – 99 days prior to the start date: 20% of the total cost will be charged as an admin fee and is non-refundable. If reservation can be filled, 30% of the remaining deposit will be given as a credit towards a future stay at WhaleSpirit Sanctuary and the remainder (minus credit card/wire transfer fees) will be returned. If reservation cannot be filled, deposit is non-refundable.

• 61 – 80 days prior to the start date: 30% of the total cost will be charged as an admin fee and is non-refundable. If reservation can be filled, 50% of the remaining deposit will be given as a credit towards a future stay at WhaleSpirit Sanctuary and the remainder (minus credit card/wire transfer fees) will be returned. If reservation cannot be filled, deposit is non-refundable.

•  Less than 60 days prior to the start date: 40% of the total cost will be charged as an admin fee and is non-refundable. If reservation can be filled, 60% of the remaining deposit will be given as a credit towards a future stay at WhaleSpirit Sanctuary and the remainder (minus credit card/wire transfer fees) will be returned. If reservation cannot be filled, deposit is non-refundable.

UNUSED SERVICES OR DAYS NOT ATTENDED

No refunds will be made for any unused services or if you choose not to attend certain days.

MOTHER NATURE, LIFE AND ANY OTHER OUTSIDE FORCES

The WhaleSpirit Sanctuary is subject to weather conditions. Mother Nature and other outside forces, including and not limited to travel to and from WhaleSpirit Sanctuary is not under our control. We are not responsible for any cancellations or delays outside of WhaleSpirit Sanctuary. We are unable to refund or pay compensation due to unavoidable occurrences including severe weather, transportation delays terrorist activity, natural disaster or fire.

We strongly encourage you to obtain travel insurance. We do not provide travel/program cancellation insurance that covers these eventualities.

PASSPORTS AND VISAS

It is solely your responsibility to ensure compliance with the entry requirements into the USA no refunds will be made if any situation results in your being denied entry.

DELAYS

WhaleSpirit Sanctuary is not responsible for delays at any stage of travel to or from the property. No credit will be given for missed days.